Refund Policy
Last updated: October 2026
Overview
Gold and Diamond are monthly subscriptions billed in advance in USD or EGP, depending on your region. USD payments are processed securely by Polar; EGP payments are processed by Kashier, a payment gateway licensed and regulated by the Central Bank of Egypt. Paid tiers do not include a free trial — a permanent free Standard tier is available so you can evaluate Lmura before upgrading. Subscriptions renew automatically each month until cancelled, and all paid purchases are non-refundable except where required by applicable law. Lmura is solely responsible for reviewing and issuing refunds — the payment providers only move the money. You can cancel at any time from Dashboard → Settings → Billing.
Cancelling your subscription
Cancel anytime from Dashboard → Settings → Billing. Your plan stays active until the end of the current billing period, then drops to the free Standard plan. Cancelling stops future billing cycles; it does not automatically refund the current period.
Refund requests
If you were charged in the last 7 days and have a reason — accidental renewal, immediate technical failure, or a charge you did not authorize — email [email protected] with the subject “Refund request”. Include your account email, plan, charge date and amount, and your order or transaction ID if you have it. Every request is reviewed individually, usually within 3 business days.
Approved refunds
Approved refunds go back to your original payment method in the original charge currency (USD or EGP), in full or in part. Card refunds typically post within 2–14 working days; payments made with virtual cards can take up to 60 days under card-issuer policy. Wallet and InstaPay refunds follow your provider’s timeline.
What is not refundable
All paid purchases are non-refundable except where required by applicable law. In particular: charges older than 7 days; requests made more than 45 days after the charge, which card-network rules no longer allow us to process; accounts suspended for Terms of Service violations; and fees already paid out to third parties where applicable. Filing a bank chargeback instead of contacting us first may make your request ineligible — talk to us and we will sort it out faster.
Regional consumer rights
If consumer law where you live grants withdrawal or refund rights for digital services (for example the EU/UK 14-day right of withdrawal or Australian consumer guarantees), those rights apply on top of this policy. Contact us and we will comply.
Questions
For anything billing-related — invoices, failed payments, or refund status — write to [email protected] and include your account email so we can find your subscription quickly, or call 01159310010.